Location: United States
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City of Santa Ana Guiding Principles
Guiding principles for the City of Santa Ana's website overhaul
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Catalyzing the Responsible and Productive Use of Artificial Intelligence in Maryland State Government
Executive order from the State of Maryland on the topic of artificial intelligence (AI)
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Digital Director (Content Director)
The Governor's Office of Administration is seeking a digital director 2 to join our growing and innovative Commonwealth Office of Digital Experience PA team! This is your chance to work with a wide range of technologies for an organization that works for the common good of Pennsylvanians. If you are detail-oriented, have excellent communication skills, and want a career serving the public, we want to talk to you!
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Customer Experience Analyst
This is a job description for the role of Customer Experience Analyst from the State of California.
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An Introduction to Digital Accessibility
An introduction to digital accessibility, emphasizing the importance of designing digital content to be usable by individuals with various disabilities, and guidelines and assistive technologies that support inclusive digital interactions.
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AI and Benefits: When Tech Becomes Policy
This panel discussion from the Academy's 2025 Policy Summit explores the intersection of artificial intelligence (AI) and public benefits, examining how technological advancements are influencing policy decisions and the delivery of social services.
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WIC and Medicaid Collaboration Landscape Toolkit
This toolkit helps state Medicaid and WIC agencies collaborate to increase WIC participation and improve maternal and child health outcomes.
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City of Boston Disability Data Standard
The City of Boston's disability-aware standards for City resources and the collection of disability data from residents throughout government processes.
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Digital Authentication and Identity Proofing in Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include SNAP.
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Project Snapshot: Alluma: One-x-Connection
Alluma is a nonprofit that provides digital solutions to simplify eligibility screening and enrollment for social benefit programs, supporting cross-benefit access in 45 counties and two states. Their One-x-Connection product suite streamlines Medicaid and SNAP applications using a business rules engine, with a focus on human-centered design and anonymous, simplified eligibility checks, having helped screen over 10 million individuals and submitted over 67 million applications.
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Business.CT.gov 2023 Platform Impact Report
Platform impact reporting for Business.CT.gov. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."