New America spoke to to the people at the frontlines of the pandemic—professional caregivers, family caregivers, parents, and essential workers—to understand the policy interventions people need most. This report discusses ideas for policymakers, private sector leaders, and community innovators to use in pursuit of work-family justice and equity across race, gender, and class.
This report reviews the features of intergovernmental software cooperatives, examines several different examples, looks at different categories of cooperatives and their governance structures, and inventories known cooperatives both within and outside of the United States.
A technical guide that outlines policy and system design strategies states can use to reduce procedural terminations when implementing Medicaid work reporting requirements.
Explains that government service forms should be designed to reduce anxiety and build trust—especially for marginalized people—by minimizing requests for highly sensitive personal information or explaining clearly why and how such data will be used, making optional fields and alternatives available, and providing context and reassurance throughout the application process.
This resource provides practical guidance on the core principles of digital accessibility, helping teams create digital content and services that are more usable and inclusive for people with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
This toolkit outlines actionable changes for government practitioners looking to improve the accuracy and accessibility of the questions on their forms that collect information about a user’s gender.
This report highlights California's strides in modernizing state government through data-driven innovation, human-centered design, and strategic initiatives aimed at enhancing public services and equity.​
This study emphasizes the need for better tracking of gig economy data and qualitative insights, as interviews from the American Voices Project reveal how broader economic trends impacted individual lives and filled gaps during the pandemic.
