About one in five U.S. households lack home Internet access because many say they don’t need or want it and others—especially lower-income families—can’t afford service or the devices and skills to use it, highlighting persistent digital divide barriers.
National Telecommunications and Information Administration
This blog explains that verifiable digital credentials (VDCs) are cryptographically secure digital versions of physical credentials (like driver’s licenses or diplomas) stored in digital wallets that can be presented and verified online or in person.
National Institute of Standards and Technology (NIST)
A virtual event showcasing how one city applied technology, including artificial intelligence, to streamline municipal code administration and reduce bureaucratic friction.
This Congressional Research Service (CRS) Insight discusses the Office of Management and Budget's (OMB)guidance for implementing the OPEN Government Data Act of 2019.
A participant handbook that explains how a child care wage boost pilot works, including eligibility, enrollment, payments, privacy protections, and ongoing responsibilities for facilities and workers.
King County Department of Community and Human Services
A case study documenting the creation, pilot, impact, and eventual sunset of a government text-messaging service used to improve how agencies communicate with the public.
An impact report summarizing how a small public-sector innovation team tested, built, and piloted shared digital services to reduce administrative burden in public benefits delivery.
A research snapshot summarizing early findings from outreach and discovery work to identify high-impact opportunities for improving public benefits delivery, with an initial focus on notifications.
A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design.
