The 2022 Dobbs v. Jackson decision overturned Roe v. Wade, leading 21 states to ban or heavily restrict abortion, exacerbating economic and health challenges for women denied care while these states also often lack supportive policies like paid leave, fair wages, and accessible public benefits for growing families.
This study describes the potential of human-centered design principles to identify burdens, reducing the effects of what we label as administrative checkpoints.
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
Issued on February 2, 2023, this Executive Order provides guidance to combat discrimination and advance equal opportunity, including by redressing unfair disparities and removing barriers to government programs and services.
This handbook provides local governments with practical guidelines, best practices, and ethical considerations for adopting and using AI tools, emphasizing transparency, human oversight, and risk management.
This paper outlines the need for comprehensive reforms to improve the U.S. government's capacity to effectively implement policies, focusing on reducing bureaucratic inefficiencies, enhancing workforce structures, and leveraging digital infrastructure.
This toolkit is designed to support government agencies in evaluating the effectiveness of their public participation and community engagement (PPCE) activities.
