Location: New Jersey (NJ)
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Communications 
Communication + Engagement Lab Playbook
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs. In this resource, readers will find a step-by-step process to uncover and validate an approach that will can guide your constituents to act— appropriate for all roles, including communications director, program manager, developer, product manager, or public policy practitioner.
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Communications 
Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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Change Management 
Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
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Automation + AI 
State of New Jersey Interim Guidance on Responsible Use of Generative AI
State of New Jersey interim guidance on responsible use of generative artificial intelligence (AI)
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Policy Analysis 
TANF Data Collaborative Pilot: Housing Transitions in New Jersey
The Temporary Assistance for Needy Families (TANF) Data Collaborative Pilot Initiative is a component of the TANF Data Innovation project. The 30-month pilot offered technical assistance and training to support cross-disciplinary teams of staff at eight state and county TANF programs in the routine use of TANF and other administrative data to inform policy and practice.
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Data 
New Jersey’s Coordinating SNAP & Nutrition Supports Impact Report
The New Jersey Department of Human Services and New Jersey Department of Health collaborated in their Coordinating SNAP & Nutrition Supports project to enhance the enrollment and coordination of SNAP and WIC programs. By developing the NJ Nutritional Data Hub and an innovative webservice, the project identified and reached out to families receiving SNAP but not WIC, and vice versa, significantly streamlining the adjunctive eligibility process. This report documents best practices and lessons learned from their project.
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Data 
MOU for Data Sharing Between New Jersey Department of Human Services and New Jersey Department of Health
This MOU establishes data sharing protocols between New Jersey's WIC and SNAP programs.
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Communications 
Unemployment Insurance Email Template Kit v1.0
This kit contains a collection of styles, components, and building blocks to quickly create action-forward emails for Unemployment Insurance programs within the U.S. An email library of 50+ examples are also provided for you to get started. Customize with your state logo and colors that are already in the file. Report of project is included.
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Talent + Hiring 
Full-Stack Software Engineer
This is a job description for the role of Full-Stack Software Engineer from the New Jersey Office of Innovation.
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Talent + Hiring 
Communications and Engagement Creative Lead
This is a job description for the role of Communications + Engagement Creative Lead from the New Jersey Office of Innovation.
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Talent + Hiring Product Manager
This is a job description for the role of Product Manager from the New Jersey Office of Innovation.
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Talent + Hiring Product Designer
This is a job description for the role of Product Designer from the New Jersey Office of Innovation.