Location: Michigan (MI)
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Making Integrated Benefits Easy to Access Online and on Mobile Phones
This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents.
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Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Summer of CX Webinar Series: Principles to Improve CX
This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs.
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Sprint 1 Report | Michigan Cross-Enrollment | Increasing cross-enrollment between unemployment insurance and supporting benefits in Michigan
Lack of cross-enrollment between unemployment insurance and public benefits in Michigan leaves many claimants without essential support.
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Digital Benefit Beacons: Where Policy Meets Practice at BenCon 2024
Michigan's UIA director, Julia Dale, is leading the agency through transition by prioritizing lived experience, hope, grit, and values. Virginia's SNAP Program Manager, Michele Thomas, highlighted the success of Sun Bucks, a summer EBT child nutrition program that fed over 700,000 kids in its first year.
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Case Study for the Child Welfare Study to Enhance Equity with Data (CW-SEED): Michigan
This case study examines how Michigan’s Department of Health and Human Services uses data practices to advance racial equity in child welfare through identity-informed data collection and anonymous decision-making.
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Michigan’s Coordinating SNAP & Nutrition Supports Impact Report
The Michigan Department of Health and Human Services, together with the Food Bank Council of Michigan and the Michigan Department of Education developed a comprehensive Food Insecurity Map and a closed-loop referral system for nutrition and economic supports.
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Michigan UIA Design Directives and Principles
Two-sided notecard shared with the entire UIA agency with a message uplifting these tenets in service to Michigan workers and employers.
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TANF Data Collaborative Pilot: Analyzing Application Denial Rates in Michigan
This brief describes the TANF Data Collaborative (TDC), an innovative approach to increasing data analytics capacity at state Temporary Assistance for Needy Families (TANF) agencies.
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Build and Fund Staff Capacity in Your Government Agency to Integrate Benefits
This resource guide outlines one approach to integrating benefits: building the in-house capacity to champion and supervise benefits integration.
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Integrating Renewals and Correspondence
This resource highlights strategies for integrating benefits renewals and correspondence, potentially reducing administrative burdens for both clients and caseworkers.
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Sprint 3 Report: Michigan Unemployment – Improving communication and messaging for unemployment insurance in Michigan
Confusing messaging and unclear communication from Michigan’s unemployment system create barriers for claimants, employers, and navigators.