The Ohio Benefits Program is “BOT” In
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
The Ohio Benefits Program implemented AI-driven bots to streamline the administration of public assistance programs such as Medicaid, SNAP, and TANF across all 88 counties.
These bots have processed hundreds of thousands of cases, saving time for caseworkers, improving accuracy, and enabling faster service delivery, with the program’s success attributed to cross-agency collaboration and a focus on augmenting rather than replacing human workers.
Share this Resource:
