Resource Human-Centered Design

Project Snapshot: The “Income Passport”: Income Verification for Gig Workers in Louisiana and Alabama

In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating…