Resource Change Management

The Door To Digital Transformation In Connecticut: A Digital Service Network Spotlight

The Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network

Author: Liel Zino

Published Year: 2024

View Source

Download Resource

DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.

In 2019, Connecticut’s (CT) Governor Ned Lamont declared the state would “invest in an all-digital government,” providing residents with a “one-stop-shop” for all government services “online, not in line.” 

To help realize this vision, the digital team within the Bureau of Information Technology Solutions (BITS)—the state’s technology provider housed under the Department of Administrative Services—launched an effort to improve CT business owners’ interactions with state government by creating Business.CT.gov: a “one-stop shop” for all businesses within the state. As part of its development strategy for Business.CT.gov, the state invested in its in-house digital-delivery capabilities, thereby expanding its potential to deliver high-quality transformation initiatives in the future.  

The Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”