Commissioned by the Secretary of State for Science, Innovation and Technology, this review assesses how effectively the public sector employs digital technology to serve citizens and businesses.
It highlights achievements like the widely adopted NHS app and the GOV.UK platform, but also uncovers systemic issues such as fragmented services, outdated legacy systems, cyber vulnerabilities, siloed data, inconsistent leadership, skill shortages, and inadequate funding models. The report emphasizes the need for a unified strategy to modernize digital services, improve data management, and bolster cybersecurity across government entities.
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