Canadian Service and Digital Toolkit
The Service and Digital Toolkit is a bilingual, practical resource developed by the Canadian Digital Service to help government teams design and deliver user-centered, accessible, and agile digital services aligned with federal policies and standards.
Launched in March 2025, the toolkit provides actionable guidance, case studies, and tools grounded in real-world experiences to support public servants in improving digital service delivery.
It covers key topics such as user-centered design, agile service delivery, and accessibility, offering resources like the Digital Product Maturity Model and best practices for inclusive design. The toolkit aligns with the Government of Canada’s Policy on Service and Digital and the Digital Standards Playbook, serving as a centralized resource for teams to navigate digital transformation challenges.
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