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SNAP Online: A Review of State Government SNAP Websites
There is significant variation amongst states’ SNAP websites and their online services. This report summarizes the types of services available and which states offer them.
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Human-Centered Design The Time Tax: Why is so much American bureaucracy left to average citizens?
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
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Left Out: Policy Diffusion and the Exclusion of Black Workers from Unemployment Insurance
This article examines recent historical scholarship, archival evidence, and information on unemployment compensation programs to understand the exclusion of agricultural workers and domestic servants from unemployment insurance as an example of policy diffusion.
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Resources to Support State Outreach to Non-Filers Eligible for Stimulus Payments
About 12 million Americans risk missing out on stimulus payments provided through the CARES Act. State outreach efforts are critical to connect people to the $1,200 stimulus payments, and the CBPP lists various resources to assist in state outreach efforts on this webpage.
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Digitizing Policy + Rules as Code Eligibility Rules Weekly Recaps
Github page with weekly recaps on the activities taking place during 18F’s Eligibility Rules Service project.
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Policy What Works Cities Assessment Guide
What Works Cities helps local governments improve residents’ lives by using data and evidence effectively to tackle pressing challenges. The Certification Assessment helps cities benchmark their progress and develop a roadmap for improvement.
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Human-Centered Design National Safety Net Scorecard
The existing system for evaluating state safety net programs does not adequately capture the human experience of accessing services. This new National Safety Net Scorecard is a more meaningful set of metrics that can effectively asses the true state of the current program delivery landscape and measure progress over time, creating a more human-centered safety net.
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Digital Identity Federal Agencies Need to Strengthen Online Identity Verification Processes
Remote identify proofing is the process federal agencies and other entities use to verify that the individuals who apply online for benefits and services are who they claim to be. If the applicant responds correctly to personal questions, their identity is considered to be verified. However, data stolen in recent breaches could be used fraudulently to respond to knowledge-based verification questions. Alternative methods are available that provide stronger security, but these methods may have limitations in cost, convenience, technological maturity, and they may not be viable for all segments of the public.
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Advocate’s Guide to MAGI
The National Health Law Program released an updated Guide to Modified Adjusted Gross Income, including sections on ACA tax filing and reporting, clarification on commonly asked questions about Social Security Income, and updated IRS tax filing thresholds.
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Lessons Churned: Measuring the Impact of Churn in Health and Human Services Programs on Participants and State and Local Agencies
Paper presenting preliminary lessons learned about SNAP churn derived from states participating in the Work Support Strategies project. It defines churn and outlines its consequences, explores approaches to measuring churns and looks at possible approaches to reduce churn.
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Data How Data Sharing Can Improve Equitable Access to Public Programs
Accessing safety net benefits can involve complicated and duplicative processes that create barriers to access. Using cross-enrollment strategies can minimize the difficulties community members face in getting access to life-saving resources.
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Aggressive State Outreach Can Help Reach the 12 Million Non-Filers Eligible for Stimulus Payments
Aggressive outreach by states is necessary to ensure that 12 million Americans do not risk missing out on the stimulus payments provided by the CARES Act.