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User Research

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User Research
City of St. Paul User Experience Participation Legislation

Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
- City of Saint Paul
- 2022
User Research
The UI Lexicon Project

To better understand the problem and find potential solutions, the U.S. Department of Labor conducted an exploratory UI Lexicon research project.
- U.S. Department of Labor (DOL)
- 2023
Digital Identity
Webinar Recording: Digital Doorways to Public Benefits

The Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University and Public Policy Lab co-hosted a webinar presenting breaking research on beneficiary experiences with digital identity processes in public benefits.
- Beeck Center for Social Impact + Innovation
- 2025
Human-Centered Design
Case study: Designing trauma-informed services

This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.
- City of Philadelphia
- 2023
Talent + Hiring
User Experience Researcher

This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
- City of Saint Paul
- 2024
Human-Centered Design
City of Philadelphia Equitable Community Engagement Toolkit

The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
- City of Philadelphia Office of Civic Engagement and Volunteer Service
- 2023