This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
The SDCI User Research Participant Compensation Policy establishes guidelines for providing honoraria to user research participants, ensuring equitable, ethical, and inclusive engagement in SDCI’s UX research.
Seattle Department of Construction & Inspections (SDCI)
The Digital Service Network (DSN) spoke with Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.
This memo provides guidance on conducting usability testing under the Paperwork Reduction Act (PRA), clarifying when PRA approval is required, and offering strategies for quickly implementing improvements based on usability feedback for federal forms and websites.
