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Human-Centered Design GetCalFresh Demo Website
Demo website for GetCalFresh—Code for America and the state of California’s efforts to simplify the SNAP application process.
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Human-Centered Design The CUTGroup Book: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
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Human-Centered Design Story-driven experience research on pandemic unemployment
Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
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Human-Centered Design LIFT Voices Describe Hardships Among Black and Latina Mothers in Pandemic
Black and Latina mothers have faced intensified material hardship during the pandemic due to institutional racism and sexism. LIFT describes the lessons it learned through working with parents to improve their personal well-being, increase their social connections, and strengthen them financially through coaching and direct financial assistance.
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Human-Centered Design Administrative Burden: Policymaking by Other Means: Professor Don Moynihan
Professor Don Moynihan discusses how administrative burden is an effective tool to make it difficult for people to access certain types of benefits, noting that this is particularly harmful to communities of color.
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Human-Centered Design 3 Ways to Get Benefits to the Families that Need Them
In a time of crisis, behavioral science offers insights into how to reduce the paperwork and other administrative burdens that prevent people from taking advantage of crucial support services.
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Human-Centered Design Overcoming Barriers: Finding Better Ways to Ask GetCalFresh Applicants About Income
County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.
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Policy Does Administrative Burden Influence Public Support for Government Programs? Evidence from a Survey Experiment
It is hypothesized that if information about the existing screening mechanisms is highlighted and made salient, this will lead to greater approval of eligibility-based programs. The results of this study demonstrate the ways in which in which information regarding administrative burden can shape citizens’ support for eligibility-based programs.
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Human-Centered Design User research is a team sport
User research requires working as a team, since it necessitates running sessions with participants, observing and moderating research sessions, analyzing and synthesizing results, as well as communicating results effectively.
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Communications Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access through Clear Communication About Safety Net Benefits
Complex benefits information creates unnecessary barriers for people trying to understand what’s relevant to them so that they can take immediate action to receive the benefits they need. As part of the Beeck Center for Social Impact + Innovation’s series on documenting best practices in social safety net benefits access and delivery, this guide to Accessible Benefits Information offers case studies that show how groups in Michigan, New York City, and San José use plain language, multilingual translation, co-creation and testing with residents, and technology tools to provide better information about benefits.Â
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Human-Centered Design Why Californians need food assistance: The stories behind the numbers
Californians who receive food assistance come from all backgrounds, but many share a similar story: they were barely getting by financially when they were tipped into crisis by an unexpected expense or loss of income. This site shares their stories.
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ACCESS NYC Github
Github page with ACCESS NYC’s code for benefits outreach and eligibility.