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Human-Centered Design
How GC Forms can help collect data for public services
Case study Natural and Non-prescription Health Products Directorate (NNHPD) at Health Canada's experience using GC Forms.
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Talent + Hiring
Head of User Experience And Service Design
Maryland's Family and Medical Leave Insurance (FAMLI) job description for Head of User Experience And Service Design.
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Engineering + Software Development
GC Forms GitHub Repository
Repository for the web application for the GC Forms platform product
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Management
GC Forms Category Templates
GC Forms' form templates
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Human-Centered Design
User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Human-Centered Design
Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Human-Centered Design
Reforming the Form: A Step Toward More Effective Government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Data
Data Resource Library
Collection of data resources
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Data
Chief Digital Officer for London 2023 Playback
A 2023 playback from the city of London’s Office of Technology and Innovation of recent efforts to improve data and technology innovation across the city.
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Automation + AI
Catalyzing the Responsible and Productive Use of Artificial Intelligence in Maryland State Government
Executive order from the State of Maryland on the topic of artificial intelligence (AI)
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Diversity, Equity + Inclusion
California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Automation + AI
Use of Advanced Automation in SNAP
This 2024 memo outlines guidelines for state agencies' use of advanced automation in SNAP administration.