Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
Is there something missing from our library?
Search and filters
Search for the topic or resource you're looking for, or use the filters to narrow down results below.
Results
-
The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
-
City of Boston MBTA Passport Program Infographic
Infographic to publicize City of Boston Massachusetts Bay Transportation Authority's (MBTA) Passport Program
-
City of Syracuse Transformation Roadmap
City of Syracuse's transformation roadmap
-
Technology Executive Toolkit
Resource Guide developed by the State of California to support on-boarding of individuals entering technology leadership positions.
-
Business.CT.gov 2023 Site Analytics
Website analytics for Business.CT.gov. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
-
British Columbia Digital Plan 2023
The Digital Plan for the Government of British Columbia's digital transformation efforts.
-
Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
-
Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
-
IRS Report to Congress: IRS-run Direct e-File Tax Return System
The report evaluates the feasibility, costs, taxpayer interest, and operational challenges of implementing an IRS-run free direct e-file tax return system, as required by the Inflation Reduction Act.
-
Digital Benefits Network: 2024 Year in Review
Recap the work and achievements of the Digital Benefits Network in 2024.
-
Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
-
Civic Tech Resources for Federal Employees
A collaborative resource document detailing the civic tech support offerings, state and local government resources, and civic tech organizational support.