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Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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City of Santa Ana Website Feedback Form
The City of Santa Ana's website feedback form.
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City of Santa Ana Done/Doing Update Repository
The City of Santa Ana's 'done/doing' update repository.
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Accessible Numbers
Use the accessible numbers project to design services for people who need help with numbers.
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Using Artificial Intelligence to De-Jargon Government Language
A training course on using artificial intelligence (AI) tools to de-jargonize government language, with a tutorial on turning a complex piece of government writing into simpler and easier-to-understand language for government employees and residents alike.
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States Can Use Text Messaging to Communicate Effectively With Medicaid and SNAP Enrollees
The article discusses how state agencies can effectively use text messaging to communicate with Medicaid and SNAP enrollees, especially following a 2021 FCC ruling that permits automated texts for informational purposes.
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State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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Storyteller and Media Relations Advisor
This is a job description for the role of Storyteller and Media Relations Advisor from the Canadian Digital Service (CDS).
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Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.
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Senior Content Advisor
This is a job description for the role of Senior Content Advisor from the Ontario Digital Service (ODS).
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City of Santa Ana Done/Doing Update Repository
The City of Santa Ana's 'done/doing' update repository.
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plainlanguage.gov
Plainlanguage.gov is the United State's federal government's website for improving communication with the public
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Prioritize Customer Needs in Ohio Benefits System
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.