This toolkit offers strategies and tools to help agencies build the culture and infrastructure needed to apply data analysis routinely, effectively, and accurately – referred to in this publication as “sustainable data use.”
The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
Though the rhetoric of “waste, fraud, and abuse” is ubiquitous when it comes to welfare programs, low-income households receive little relief from benefits programs. Most efforts to make public benefits systems more “efficient” actually just waste time and money in practice. They instead serve to stigmatize low-income families and chip away at the little assistance that remains available to them.
This brief examines how state Temporary Assistance for Needy Families (TANF) programs adapted policies during the early stages of the COVID-19 pandemic to address emerging challenges.
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
For the past year, modernization teams at the Department of Labor (DOL) have been helping states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims. This post provides more context on Robotic Process Automation (RPA) and potential use cases in unemployment insurance.
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
A guide by New America to help cities and states set up cash assistance programs for their residents, based on the Alia Cares platform that the National Domestic Workers Alliance built to run their Coronavirus Cares Fund that provides emergency assistance for home care workers to support them in staying safe and at home to slow the spread of COVID.
APHSA established a working group to identify strengths, barriers, and opportunities for better system alignment in human services for young parents and children, leading to the development of a roadmap to support meaningful systems-level changes.
American Public Human Services Association (APHSA)
Implementing flexible interview scheduling in Los Angeles County's CalFresh program significantly increased benefit approval rates and reduced processing times, particularly aiding working families, students, and individuals experiencing homelessness.
This benefits protection toolkit is a step-by-step guide to develop and integrate a benefits protection strategy into your Direct Cash Transfer (DCT) program design. This toolkit includes a set of customizable templates, letters, and other tools which should be downloaded and modified for your pilot and local context.
The CARES Act Stimulus Payments Report by New America analyzes the implementation and impact of the Economic Impact Payments (stimulus checks) distributed during the COVID-19 pandemic, highlighting accessibility challenges and policy recommendations for future direct payments.
