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Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Biometric Identification Technologies: Considerations to Address Information Gaps and Other Stakeholder Concerns
Biometric identification technologies—such as facial recognition and fingerprinting—can affect underserved communities, including low-income and minority communities. GAO interviewed academics, advocacy groups, and technology experts to find out how.
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Technical Manager
This is a job description for the role of Technical Manager from the New York City Mayor's Office for Economic Opportunity.
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Software Engineering Manager
This is a job description for the role of Software Engineering Manager from the City of Philadelphia.
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Service Designer
This is a job description for the role of Service Designer from the State of Connecticut.
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Service Design Manager
This is a job description for the role of Service Design Manager from the State of Connecticut.
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Senior Fullstack Software Engineer
This is a job description for the role of Senior Fullstack Software Engineer from the San Francisco Digital Services.
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Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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Product Manager, Platforms & Infrastructure
This is a job description for the role of Product Manager from the San Francisco Digital Services.
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Product Manager
This is a job description for the role of Product Manager from the Colorado Governor's Office of Information Technology.
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Partner Success Coordinator
This is a job description for the role of Partner Success Coordinator from the City of Philadelphia.
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Human Centered Design Specialist
This is a job description for the role of Human Centered Design Specialist from the Colorado Digital Service.