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  Human-Centered Design

  Case study: Designing trauma-informed services

  This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.

  • City of Philadelphia
  • 2023

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  User Research

  18F Methods Collection

  A collection of tools to bring human-centered design into your project.

  • U.S. General Services Administration (GSA)

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  Human-Centered Design

  Improving Unemployment Fraud Reporting with User Research

  User research + design kit in for improving the UI fraud reporting experience, available in English and Spanish

  • U.S. Digital Response (USDR)
  • 2022

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  Human-Centered Design

  Practica: Learn to Design Institutions That Put People First

  Online courses from Civilla regarding human-centered design for public institutions.

  • Civilla

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  Human-Centered Design

  Incremental Steps to Integrated Benefits

  This guide outlines ideas for launching an integrated benefits application in stages, and strategies to pilot new tools.

  • Beeck Center for Social Impact + Innovation
  • 2022

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  Communications

  Want to design policies that really work? Test them on the users who need them first

  A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program

  • New America
  • 2021

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  Policy

  Tackling the Time Tax: How the Federal Government Is Reducing Burdens to Accessing Critical Benefits and Services

  This report summarizes progress made with agencies and members of the public to identify and reduce burdens that individuals, families, and small businesses face every day when interacting with government programs.

  • Executive Office of the President (EOP)
  • 2023

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  Human-Centered Design

  Recoding America at BenCon 2023

  Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.

  • Beeck Center for Social Impact + Innovation
  • 2023

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  Human-Centered Design

  LIFT Voices Describe Hardships Among Black and Latina Mothers in Pandemic

  The Center on Budget and Policy Priorities (CBPP) report highlights the disproportionate hardships faced by Black and Latina mothers during the COVID-19 pandemic, exacerbated by systemic inequities.

  • Center on Budget and Policy Priorities (CBPP)
  • 2020