Important considerations for understanding user needs to inform responsive design in rapidly changing contexts are discussed, including how context, threat perception, decision-making, and crisis affects disaster management and UX research.
This "Styles" section introduces design tokens that encode brand and design decisions for basic style elements like colors, typography, and spacing, ensuring consistency across Government of Canada digital services.
The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.
A profile on FormFest speakers Tait Chamberlain and Sean Cassidy, featuring stories about their motivations for working on public sector form innovation.
The Assessing Your WIC Certification Practices guide by the Center on Budget and Policy Priorities (CBPP) provides state and local WIC agencies with a framework to evaluate and improve their certification and enrollment processes to enhance access and participation.
The U.S. Digital Response collaborated with a state workforce agency to develop a multilingual, user-friendly system for retroactive Pandemic Unemployment Assistance (PUA) applications, enhancing claimant comprehension and reducing administrative strain.
The Building Human-Centered Benefits Renewal Processes with Client Equity in Mind article by Code for America discusses the implementation of ex parte renewals in Minnesota's Medicaid program to streamline benefit renewals for aged, blind, and disabled populations, reducing administrative burdens and enhancing equity.
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
U.S. Department of Health and Human Services (HHS)
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
