This kit contains a collection of styles, components, and building blocks to quickly create action-forward emails for Unemployment Insurance programs within the U.S.
This foundational article develops the concept of administrative burden, defining it as the learning, psychological, and compliance costs individuals face when interacting with government, and argues that these burdens are often shaped by political choices.
Journal of Public Administration Research and Theory
This report outlines how the New Jersey Department of Human Services’ Division of Family Development (DFD) and the Department of Health (NJDOH) are increasing SNAP & WIC co-enrollment through data sharing, outreach, and systems integration.
American Public Human Services Association (APHSA)
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
This issue brief describes the Pennsylvania case study, outlines the historical context, and offers strategies and recommendations for successfully implementing Fast Track.
This article examines how outdated state unemployment insurance (UI) systems struggled during the COVID-19 pandemic, leading to delays, technical failures, and widespread frustration for job seekers.
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome way to measure by requiring less information from users.
The U.S. Department of Labor provides a playbook to help state workforce agencies enhance communication with unemployment claimants by offering clear, proactive updates on claim statuses, thereby improving claimant satisfaction and reducing call center inquiries.
In this presentation, team members from the North Carolina Department of Health and Human Services provide an overview of the implementation process for cross enrollment with SNAP, WIC, and Medicaid in North Carolina.
North Carolina Department of Health and Human Services
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.
U.S. Department of Health and Human Services (HHS)
This playbook is designed to help government and other key sectors use data sharing to illuminate who is not accessing benefits, connect under-enrolled populations to vital assistance, and make the benefits system more efficient for agencies and participants alike.
The U.S. Department of Labor is working with states, territories, and the public to develop strategies to continuously improve the nation’s unemployment insurance (UI) systems.
