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Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Senior Design Researcher
This is a job description for the role of Senior Design Researcher from the Canadian Digital Service (CDS).
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
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Findsupport.gov: Creating a guide to help people navigate issues with mental health, drugs, or alcohol
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services. ​
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Conducting Research with a Healing Mindset
Code for America highlights the importance of recognizing the effects of intergenerational trauma on communities that have been systemically marginalized when conducting research.
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Digital.gov User Testing and Research News and Events Feed
A collection of updates, news, and events on user testing and research from Digital.gov.
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Barriers to Government’s Adoption of User-centered Design — And How To Address Them
In this article we’ll provide an overview of four of the most common barriers heard, and how federal agencies might go about addressing them.
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Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Obtaining Consent for User Research
Better designs should never come at the cost of another person’s wellbeing. Informed consent is a fundamental part of an ethical research program, which respects participants and protects them from harm.