Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
For the past year, modernization teams at the Department of Labor (DOL) have been helping states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims. This post provides more context on Robotic Process Automation (RPA) and potential use cases in unemployment insurance.
This study examines the adoption and implementation of AI chatbots in U.S. state governments, identifying key drivers, challenges, and best practices for public sector chatbot deployment.
This report analyzes the growing use of generative AI, particularly large language models, in enabling and scaling fraudulent activities, exploring the evolving tactics, risks, and potential countermeasures.
