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Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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FACT SHEET: Building Digital Experiences for the American People
Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
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Language and Disability Access in NYC
The NYC Mayor's Office of Immigrant Affairs (MOIA) is dedicated to enhancing accessibility for individuals with limited English proficiency (LEP) and disabilities, ensuring equitable access to city services through comprehensive language assistance and digital inclusivity initiatives.
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Digital Services Playbook
The playbook outlines 13 essential principles for effective digital projects drawn from successful practices from the private and public sectors.
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Strategies for Improving Public Benefits Access and Retention
The Urban Institute's report outlines actionable approaches for state governments and organizations to enhance the accessibility and retention of public benefit programs, focusing on service delivery, policy reforms, and technological advancements.
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OMB M-25-21 Accelerating Federal Use of AI through Innovation, Governance, and Public Trust
Executed April 3, 2025, this memo provides federal agencies with government-wide guidance for accelerating AI adoption through innovation, governance, and public trust.
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Maryland Digital Playbook
The playbook is a comprehensive guide developed by the Maryland Department of Information Technology to assist state agencies in creating consistent, user-centered, and accessible digital services.
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GOV.UK Design System
A web-based platform that provides design principles, accessible UI components, and guidance to help teams across the UK government create consistent, user-centered digital services.