Resources Archive - Page 2 of 2 - Digital Government Hub

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Human-Centered Design
Digital Services Playbook

The playbook outlines 13 essential principles for effective digital projects drawn from successful practices from the private and public sectors.
- U.S. Digital Service (USDS)
- 2014
Human-Centered Design
FACT SHEET: Building Digital Experiences for the American People

Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
- Office of Management and Budget (OMB)
- 2023
Management
Building Innovative Digital Services Municipal Action Guide

A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
- National League of Cities (NLC)
- 2023
Accessibility
Language and Disability Access in NYC

The NYC Mayor's Office of Immigrant Affairs (MOIA) is dedicated to enhancing accessibility for individuals with limited English proficiency (LEP) and disabilities, ensuring equitable access to city services through comprehensive language assistance and digital inclusivity initiatives.
- NYC Mayor's Office of Immigrant Affairs
- 2022