Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Digital Services Playbook
The playbook outlines 13 essential principles for effective digital projects drawn from successful practices from the private and public sectors.
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FACT SHEET: Building Digital Experiences for the American People
Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
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Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
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Language and Disability Access in NYC
The NYC Mayor's Office of Immigrant Affairs (MOIA) is dedicated to enhancing accessibility for individuals with limited English proficiency (LEP) and disabilities, ensuring equitable access to city services through comprehensive language assistance and digital inclusivity initiatives.