The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
A practical toolkit that provides plain-language writing resources, checklists, and guidance to help government and public-service teams write content that is clear, accessible, and centered on community needs.
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
Plain language unemployment insurance claimant notices developed in collaboration with state agencies to serve as models of clear, accessible communication.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
