Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Human-Centered Design Digital Services Playbook
The Digital Services Playbook by the U.S. Digital Service outlines 13 essential principles for effective digital projects. The 13 key "plays" are drawn from successful practices from the private and public sectors. The playbook aims to help government agencies create user-centric, efficient digital services that meet citizens' needs and enhance overall delivery.
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Accessibility San Francisco Digital Accessibility and Inclusion Standard
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
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Communications How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
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Management GC Forms Category Templates
GC Forms' form templates
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Human-Centered Design Reforming the Form: A Step Toward More Effective Government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Diversity, Equity + Inclusion California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Human-Centered Design FACT SHEET: Building Digital Experiences for the American People
Fact sheet associated with policy guidance from the Office of Management and Budget (OMB) providing guidance on "The Delivering a Digital-First Public Experience."
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Human-Centered Design City of Seattle Digital Style Guide
Style guide for creating digital experiences in the City of Seattle
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Human-Centered Design The Six Ways We Help You Avoid Website Risks
Short guidelines to help entities understand how the City of Seattle Information Technology's Digital Engagement Team can help avoid website risks.
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Management Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
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Human-Centered Design City of Seattle Web Accessibility Page
Webpage to describe the City of Seattle's requirements for all public-facing websites and web applications.
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Management Executive Order No. 614: Establishing the Digital Accessibility and Equity Governance Board
Executive Order in the Commonwealth of Massachusetts establishing the Digital Accessibility and Equity Governance Board