Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Hennepin County Web Standards
Hennepin County's (MN) web standards, which define the required or acceptable quality of Hennepin County websites and applications.
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Guaranteed Income Pilots Dashboard
The Guaranteed Income Pilots Dashboard is designed to visualize data from 30+ guaranteed income pilots across the United States. This data and testimonies from participants shed light on ways in which unconditional cash is providing people the opportunity, freedom, and resilience to build financial security.
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OECD AI Principles Overview
The OECD AI Principles promote use of AI that is innovative and trustworthy and that respects human rights and democratic values. The principles were adopted in 2019; this webpage provides an overview of the principles and key terms.
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Using open-source LLMs to optimize government data
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
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De-risking Guide: Budgeting and overseeing tech projects
Guide by 18F explaining how to minimize the risk of policy failure when selecting technology vendors.
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Design Patterns Catalogue
A catalogue to help teams design trustworthy services that work for people. Categories including informing decisions, signing into services, giving and removing consent, and doing security checks.
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Project Snapshot: The “Income Passport”: Income Verification for Gig Workers in Louisiana and Alabama
In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating significant time savings and improved service delivery.
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Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
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My File NYC — PATH Pilot Case Study
My File NYC is a document storage and sharing website that provides New York City residents a safe place to store and share vital documents when applying for City services.
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Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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InnovateUS AI Resources
AI resources for public professionals on responsible AI use, including a course showcasing real-world applications of generative AI in public sector organizations.
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Guidance for Inclusive AI
This resource helps individuals with aligning their work with the needs of the communities they wish to serve, while reducing the likelihood of harms and risks those communities may face due to the development and deployment of AI technologies.