Human-Centered Design Constituent Voice: A Key Tool for More Effective Administration of Government Programs This report examines how systematically gathering and acting on feedback from program users can improve government social services. Institute for Responsive Government2025
Talent + Hiring Expectations vs. reality: Retention challenges and strategies for U.S. state and local government digital services teams This paper examines the challenges U.S. state and local digital service teams face in retaining talent and offers strategies to improve retention and team stability. University of North Carolina (UNC) at Chapel Hill2025
Human-Centered Design United States Digital Service Origins This is an independent oral history archive documenting the founding and early development of the U.S. Digital Service (USDS) between 2009 and 2015. 2025