Improving mobile usability for claimants
This webpage from the U.S. Department of Labor (DOL) provides guidance on improving mobile usability for Unemployment Insurance (UI) systems to enhance customer experience and accessibility.
The resource outlines best practices for optimizing UI websites and applications for mobile devices, ensuring that claimants can easily navigate and complete key tasks on smartphones and tablets.
It highlights common challenges faced by mobile users, such as poor navigation, small text, and difficult form submission processes, and offers solutions like responsive design, simplified content, and user testing. Additionally, the page provides technical recommendations, case studies, and resources to help state UI agencies implement mobile-friendly systems that improve access to benefits, reduce frustration, and align with broader UI modernization efforts.
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