Expectations vs. reality: Retention challenges and strategies for U.S. state and local government digital services teams
This paper examines the challenges U.S. state and local digital service teams face in retaining talent and offers strategies to improve retention and team stability.
The paper analyzes insights from 39 current and former digital service team members across 20 jurisdictions.
It uncovers key retention challenges, including insufficient executive support, misaligned expectations, a lack of professional growth opportunities, and unclear pathways to impact. This paper presents six strategic recommendations—ranging from strengthening onboarding and goal-setting to improving internal career ladders and creating clearer performance metrics—all aimed at helping governments better support and retain digital talent.
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