Delivery-Driven Policy: Policy designed for the digital age
There is a key disconnect between policymakers’ intent and implementation of policies. A user-centric, iterative, and data-driven approach can result result in digital technology that provides much needed data and insights at a substantially lower cost.
The document promotes a “delivery-driven policy” approach, arguing that policymaking should be closely integrated with implementation, be user-centered, iterative, and data-driven to ensure effective outcomes.
It critiques traditional policy models that separate design from delivery, provides examples of both failures and successes, and recommends building digital capacity, using real-time feedback, and fostering collaboration between policymakers, delivery teams, and the public to improve equity and reduce costs.
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