Resource Accessibility Change Management

Centering Digital Accessibility in Hennepin County: A Digital Service Network Spotlight

The Digital Service Network (DSN) spoke with staff from ODX — Megan Evans Seeds, chief digital officer, and Lisa Yang, digital accessibility coordinator — to discuss their efforts to help center digital accessibility across Hennepin County government.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network

Authors: Louisa Sholar, Colleen Pulawski

Published Year: 2023

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DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.

In January 2022, Hennepin County (MN) adopted its first digital accessibility policy. The policy mandates that all of the County’s digital products — new and existing, employee- and public-facing — comply with specific accessibility standards. 

The policy reflects Hennepin County’s commitment to serve all residents and builds on a longstanding, staff-driven focus on digital accessibility. To implement the policy, the Office of Digital Experience (ODX) is building a suite of trainings and resources that will equip staff with the tools they need to prioritize and improve digital accessibility across County services.

The DSN spoke with staff from ODX — Megan Evans Seeds, chief digital officer, and Lisa Yang, digital accessibility coordinator — to discuss their efforts to help center digital accessibility across Hennepin County government.