Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
In this guide, we explore the potential of digital services and provide practical insights, strategies and promising practices for local governments to reimagine service delivery in the digital age. We delve into key areas such as defining digital goals, designing user-centered experiences, accelerating digital transformation and overcoming challenges.
Whether you represent a bustling city, small town or a vibrant village, this guide will equip you with the knowledge and tools to evaluate your organization’s digital offerings, navigate the digital landscape and leverage digital services to enhance your government operations, engage residents and deliver public services that meet the needs and expectations of your community.
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