Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Human-Centered Design Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Automation + AI AI-Powered Procurement: Harnessing AI’s Potential for More Efficient State Procurement Practices
Public procurement in state governments can be slow and inefficient, but artificial intelligence (AI) offers a solution by automating tasks, improving decision-making, and addressing workforce gaps, as highlighted in a joint brief by NASCIO and NASPO.
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Human-Centered Design Orchard Design System
Orchard is Georgia's official design system. Orchard makes it easy to quickly build an accessible, mobile-friendly, and uniform digital experience.
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Human-Centered Design BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
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Accessibility SNAP Language Access Study
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
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Automation + AI Unpacking How Long-Standing Civil Rights Protections Apply to Emerging Technologies like AI at BenCon 2024
A panel of experts discuss the application of civil rights protections to emerging AI technologies, highlighting potential harms, the need for inclusive teams, and the importance of avoiding technology-centric solutions to social problems.
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Human-Centered Design Redesigning and Standardizing Information About Government Assistance
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
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Accessibility Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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Accessibility Digital Accessibility Toolkit
Variety of learning materials and resources to help learn and implement accessibility in Government of Canada digital projects.
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Automation + AI How States Can Improve Generative AI’s Role in Disability Empowerment
Recommendations for states to consider when working with AI vendors throughout the procurement and implementation process
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Accessibility State of Colorado Guide to Accessible Web Services
A toolkit for State of Colorado employees to leverage to ensure all web services are accessible.
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Talent + Hiring Connecticut Digital Accessibility Specialist
Job Description for CT's Digital Accessibility Specialist Role. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."