This is the summary version of a report that documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
This brief outlines research recommendations to strengthen child welfare services for LGBT youth and adults, focusing on experiences of maltreatment, foster care, and adoption.
U.S. Department of Health and Human Services (HHS)
This article advises government agencies to prioritize cybersecurity methods over AI-driven approaches when combating identity fraud in benefits programs, highlighting potential risks that automated systems pose to legitimate applicants.
This page provides a U.S. Web Design System pattern for collecting pronoun information in user profiles in a way that respects identity, supports data standards, and promotes inclusion.
A toolkit that explains how to apply a content-first design approach to public services, helping teams design content strategy and interfaces based on user needs.
This session from FormFest 2024 focused on how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
This panel discussion from the Academy's 2025 Policy Summit explores the intersection of artificial intelligence (AI) and public benefits, examining how technological advancements are influencing policy decisions and the delivery of social services.
This brief offers a new, anti-racist vision for transforming the Child Care and Development Fund (CCDF) into a program that actively pushes back against structural racism and advances racial equity and economic prosperity for all families.
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
This blog discusses the importance of phased rollouts for government software products, emphasizing the benefits of starting small, gathering real-world user feedback, and resolving issues before a full public release.
