This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
Join host Gen Lambert as she welcomes Annie Goodwin and Amy Kirtay to the table for this special edition #DigitalBC Livestream, "Walking the Walk: Lessons learned from developing policy in the open."
A FormFest profile highlighting how New York State’s design and technology teams are reimagining form creation through collaborative, human-centered design methods that simplify processes and expand participation.
This annual report details Massachusetts' strategic advancements in digital transformation, cybersecurity, and data services, emphasizing modernization efforts and enhanced constituent engagement.
Massachusetts Executive Office of Technology Services and Security (EOTSS)
The team introduced an AI assistant for benefits navigators to streamline the process and improve outcomes by quickly assessing client eligibility for benefits programs.
This GitHub repository includes resources that users of the UI wage data toolkit may find helpful. It covers a variety of topics, including equity, data security, programming, and data QC tips. It also serves as a place for our team to continue to post information that the TANF Data Collaborative (TDC) pilot sites found useful during our partnerships with them.
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
This report presents evidence on the use of algorithmic accountability policies in different contexts from the perspective of those implementing these tools, and explores the limits of legal and policy mechanisms in ensuring safe and accountable algorithmic systems.
