This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
Through the ACCESS project, key collaborators have shared insights into current and future opportunities for alignment within their agencies, including potential enablers for and barriers to alignment activities.
American Public Human Services Association (APHSA)
The National Association of State Chief Information Officers (NASCIO) convened a panel of state chief data officers who shared their approaches and experiences with data literacy. The panel provides recommendations for establishing a state-level data literacy program, ensuring that employees understand how to use data effectively for better decision-making.
National Association of State Chief Information Officers (NASCIO)
This blog introduces the GSA’s Public Benefits Studio, which partnered with agencies to build shared tools—starting with a multi-channel notifications service—to improve coordination and access across federal public benefits programs.
During this event, researchers addressed questions with findings from data collected from state UI agencies across the country and focus groups with women who have experienced unemployment.
This FormFest profile spotlights the New Jersey State Office of Innovation’s Feedback Widget team, which collects resident input across state websites to improve services and empower agencies to act on real-time feedback.
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing strategies for states to collect current mailing addresses of Medicaid beneficiaries in advance of the Medicaid continuous coverage requirement — in effect under the federal public health emergency — unwinding.
