A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design.
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
This case study highlights a collaborative effort to enhance Nevada’s unemployment insurance (UI) program by simplifying claimant-facing communications and improving user experiences through behavioral science and human-centered design.
National Association of State Workforce Agencies (NASWA)
An economic analysis estimating how recipients of emergency SNAP benefits during the pandemic allocated additional funds, primarily to food consumption.
This article explores how AI and Rules as Code are turning law into automated systems, including how governance focused on transparency, explainability, and risk management can ensure these digital legal frameworks stay reliable and fair.
A critical landscape report examining how the AI industry concentrates corporate power, reshapes public institutions, and advances economic and political interests that undermine democracy, labor, and shared prosperity.
