Intended Audience: State/Provincial Government: Legislative Branch
-
Equitable Affordable Housing in the Digital Age: 8 Ingredients for Leveraging Technology for Access
This report provides guidance on building equitable and user-friendly affordable housing portals, highlighting best practices from platforms like Bloom Housing and Housing Navigator MA.
-
How Did Medicaid Renewal Outcomes Change During the Unwinding?
Post-Medicaid continuous enrollment's end in March 2023, states faced renewal challenges through August 2024, seeing improved auto-renewals but persistent procedural disenrollments despite outreach and intervention.
-
FormFest 2024 Recap: Form Accessibility Improvements
An event recap from one of FormFest 2024's breakout sessions featuring speakers from British Columbia and the state of Wisconsin.
-
Ten Ways Customer Experience Can Improve Equitable Access and System Integrity for Unemployment Insurance
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
-
2024 Edition: Account Creation and Identity Proofing in Online UI Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include UI.
-
California Office of Data and Innovation: Legislative Report: July 1, 2022-July 1, 2023
This report highlights California's strides in modernizing state government through data-driven innovation, human-centered design, and strategic initiatives aimed at enhancing public services and equity.​
-
Building Resilience Action Area 2: Delivering High-Quality Customer Service
This section of the Department of Labor’s Building Resilience plan focuses on improving customer experience across unemployment insurance (UI) systems by promoting timely, accessible, and equitable service delivery for all claimants.
-
ACF-IOAS-IM-25-01 Improving Services and Outcomes for Intersex Children and Adolescents and their Families
This memo provides information to child and family service agencies on improving support for intersex children, adolescents, and their families through affirming practices, resources, and partnerships.
-
Looking Across the Landscape: State Opportunities to Increase Access to SNAP, Medicaid, and WIC
This report outlines strategies states can adopt to improve access to SNAP, Medicaid, and WIC programs by leveraging policy options, data coordination, and streamlined service delivery.
-
2024 Edition: Account Creation and Identity Proofing in Online Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include WIC.
-
Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
-
Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.