Intended Audience: State/Provincial Government: Legislative Branch
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Policy Community Navigators Can Increase Access to Unemployment Benefits and New Jobs While Building Worker Power
Evidence from the Maine Peer Workforce Navigator program shows that workers and government can benefit from well-designed community partnerships.
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Policy The Effects of the 2021 Child Tax Credit on Housing Affordability and the Living Arrangements of Families With Low Incomes
In this article, the authors examine the impact of the 2021 temporary expansion to the Child Tax Credit (CTC) on housing affordability and the living arrangements of families with low incomes.
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Human-Centered Design Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
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Human-Centered Design New York State Department of Health – WIC Program
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
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Human-Centered Design Governor Hochul Announces Initiative to Improve Food Benefit Access for Women, Infants and Children
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.
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Digitizing Policy + Rules as Code Policy2Code Demo Day at BenCon 2024: Video and Recap
The Policy2Code Prototyping Challenge explored utilizing generative AI technology to translate U.S. government policies for public benefits into plain language and code, culminating in a Demo Day where twelve teams showcased their projects for feedback and evaluation.
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Management Mission Driven Bureaucrats at BenCon 2024
This talk explores how empowering public servants and fostering a sense of purpose, rather than stricter controls, is key to improving government.
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Human-Centered Design Friction! What Makes Getting Public Benefits So Hard and How Understanding Administrative Burdens Can Increase Access at BenCon 2024
Don Moniyhan shares specific burdens and how to measure their impacts.
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Digitizing Policy + Rules as Code Code The Dream at Policy2Code Demo Day at BenCon 2024
The team introduced an AI assistant for benefits navigators to streamline the process and improve outcomes by quickly assessing client eligibility for benefits programs.
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Digitizing Policy + Rules as Code Tech2i Tralblazers at Policy2Code Demo Day at BenCon 2024
The team developed an application to simplify Medicaid and CHIP applications through LLM APIs while addressing limitations such as hallucinations and outdated information by implementing a selective input process for clean and current data.
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Digitizing Policy + Rules as Code mRelief at Policy2Code Demo Day at BenCon 2024
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
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Accessibility SNAP Language Access Study
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).