A national survey of low-wage workers showing that administrative burdens in SNAP and Medicaid are common and strongly linked to food hardship, healthcare hardship, and chronic illness.
This publication explains current state integrated eligibility and enrollment (IEE) system implementation processes, approaches, and opportunities for future processes and technologies. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
This publication summarizes a body of research about how state benefits administering agencies build and maintain integrated eligibility and enrollment (IEE) systems. It is an easy to reference guide for state administrators, legislators, advocates, and delivery partners.
A policy brief outlining concrete actions states can take to regulate tenant screening practices and reduce harm from inaccurate reports, automated scoring, and discriminatory impacts in the rental housing market.
This report provides human-centered design templates and implementation guidance to help states integrate Medicaid work requirement questions into benefits applications while minimizing administrative burden and coverage loss.
A strategic roadmap outlining the vision, goals, and measurable success criteria for building a unified, resident-centered digital portal for Washington State services.
DGN Spotlights highlight innovative digital initiatives transforming how the government connects with the public. This story explores Washington State’s Customer Portal, a platform representing a major step toward unifying digital service access across state agencies.
A directive issued by the Commonwealth of Virginia to materially reduce the error rate in Supplemental Nutrition Assistance Program (SNAP) benefit processing among local social services offices.
This report examines how governments can effectively build, attract, and retain AI talent to responsibly integrate artificial intelligence into public service delivery.
