This report explores how public benefit systems can better support young adults by addressing the barriers they face in accessing and maintaining vital services like SNAP, Medicaid, and WIC.
This report provides an overview of the task force’s work in assessing, guiding, and recommending policies for the safe, ethical, and effective use of generative AI across Alabama’s executive-branch agencies.
State of Alabama Generative Artificial Intelligence (GenAI) Task Force
This provides a comprehensive look at child well-being across the U.S., ranking states and highlighting policy recommendations to improve outcomes for children.
A statewide framework to improve data literacy among Oregon public sector employees by identifying core competencies, learning goals, and implementation strategies across various roles and skill levels.
This publication from the Digital Service Network (DSN) explores how state and local leaders are tackling the challenge of finding, keeping, and growing digital service talent in government. Through real-world stories and actionable strategies, it highlights how teams are making the case for digital roles, improving hiring practices, and upskilling staff to build a strong, sustainable digital workforce.
This case study documents how Civilla partnered with the Michigan Department of Health and Human Services (MDHHS) to redesign and modernize online enrollment for the state’s largest benefit programs.
The report examines how AI deployment across state and local public administration such as chatbots, voice transcription, content summarization, and eligibility automation are reshaping government work.
A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
An evaluation of the impact of the USDA’s FFRCA waivers on the WIC program during the COVID-19 pandemic, focusing on how temporary flexibilities such as remote certification and relaxed physical presence requirements affected participant access, program operations, and staff capacity.
This report analyzes the rise of digital driver’s licenses (DDLs) and warns that, without strong safeguards, they could threaten privacy, civil liberties, and equitable access to identification.
