The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
This panel discussion from the Academy's 2025 Policy Summit explores the intersection of artificial intelligence (AI) and public benefits, examining how technological advancements are influencing policy decisions and the delivery of social services.
This Guide to Artificial Intelligence provides a strategic framework for the ethical and responsible implementation of GenA technologies in state operations.
Colorado Governor's Office of Information Technology (OIT)
An economic analysis estimating how recipients of emergency SNAP benefits during the pandemic allocated additional funds, primarily to food consumption.
An evaluation of the impact of the USDA’s FFRCA waivers on the WIC program during the COVID-19 pandemic, focusing on how temporary flexibilities such as remote certification and relaxed physical presence requirements affected participant access, program operations, and staff capacity.
This guide explains how states can implement new Medicaid work requirements introduced by H.R. 1, focusing on minimizing harm to eligible clients while preparing for compliance by 2027.
This event convened policy experts and state leaders to explore how states can operationalize new Medicaid work reporting mandates—covering technical, legal, and implementation challenges.
The report reviews the scope and methods of SNAP benefit theft—including card skimming, cloning, phishing, and algorithmic attacks—and examines the effectiveness of state and federal countermeasures.
A statewide initiative by the New York State Department of Environmental Conservation (DEC) to plant and track 25 million trees by 2033 across New York State.
