A TLDR of the State CDO Archetypes report—covering how state CDO offices operate and the six archetypes that define them. Written for event attendees and government staff: governor's office, IT and budget leadership, legal and data officials, and legislators who oversee CDO funding and establishment.
A tool for CDOs advocating for funding, authority, and expansion—and a primer for government leaders unfamiliar with the role. The report establishes shared vocabulary, identifies six CDO office archetypes, and offers cross-state insights on structures, priorities, and challenges.
Practitioner Picks is a quarterly series designed to add fresh resources to the Digital Government Hub’s library, helping people improve government digital service delivery. Each issue spotlights resources chosen by practitioners in a specific service delivery area along with their insights on why these picks are valuable additions to the Hub.
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
A New Jersey legislative bill establishing the New Jersey Innovation Authority to institutionalize digital modernization, service design, and technology innovation across state government.
A California Government Code section establishing the Office of Data and Innovation (ODI) and authorizing it to improve digital service delivery, data governance, and modernization across state government.
An overview of direct cash programs and innovations in the U.S., exploring how unconditional cash transfers promote economic stability, mobility, and well-being.
A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
This portfolio page describes how the GSA’s 10x team invested in making federal data easier to find, use, and share—while preventing misuse and harm.
A statewide framework to improve data literacy among Oregon public sector employees by identifying core competencies, learning goals, and implementation strategies across various roles and skill levels.
An overview video describing the Digital Identity Risk Management process outlined in NIST's Digital Identity Guidelines, which organizations can use to develop a risk-based approach to identity management.
A case study describing how Massachusetts is building long-term public-sector capacity to deliver people-centered digital services by strengthening in-house expertise, shared tools, and agency-embedded support.
