A structured spreadsheet template designed to audit, compare, and standardize government forms by breaking them down into individual fields, guidance, and general instructions.
A practical toolkit that guides teams through designing and building accessible forms in print and PDF formats that are usable by people with disabilities and meet accessibility standards.
A practical guide for advocates that explains how automated benefit notices are generated, where common notice failures originate, and how to push for effective fixes.
A reusable UI design template showcasing key interface patterns, components, and layout structures for the Seattle Next Move digital service to support consistent, user-centered design across screens.
This blog explains that verifiable digital credentials (VDCs) are cryptographically secure digital versions of physical credentials (like driver’s licenses or diplomas) stored in digital wallets that can be presented and verified online or in person.
National Institute of Standards and Technology (NIST)
Explains that government service forms should be designed to reduce anxiety and build trust—especially for marginalized people—by minimizing requests for highly sensitive personal information or explaining clearly why and how such data will be used, making optional fields and alternatives available, and providing context and reassurance throughout the application process.
A virtual event showcasing how one city applied technology, including artificial intelligence, to streamline municipal code administration and reduce bureaucratic friction.
This resource examines the role of Medicaid in West Virginia and documents how the post-pandemic Medicaid “unwinding” process affected residents, highlighting participant experiences and the program’s importance for health and economic stability.
This blog summarizes a FormFest session where the Center for Civic Design shared research on how screen reader users navigate voter registration forms and offered guidance for designing more accessible digital and PDF forms.
This policy establishes requirements and best practices to ensure that all digital content and services provided agencies are accessible to all users, including individuals with disabilities.
A curated collection of practical guides that help government teams improve digital services, website content, and forms using plain language, content design, and user-centered practices.
