Intended Audience: Local/Municipal Government: Legislative Branch
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The New York City Mayor’s Office of the CTO: 2021 Impact Report
This impact report showcases how the city used technology to expand digital equity, modernize services, and responsibly deploy emerging tech to better serve New Yorkers.
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ASAP PDF
An AI-powered application for navigating PDF Accessibility audits.
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The Benefits Engine — A Case Study of Personalized Benefits Recommendations for New Yorkers
This blog covers the Benefits Engine, a tool that uses existing application data to recommend additional benefits New Yorkers may qualify for.
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InnovateUS AI Resources
AI resources for public professionals on responsible AI use, including a course showcasing real-world applications of generative AI in public sector organizations.
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Case study: Designing trauma-informed services
This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.
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Regulating Biometrics: Taking Stock of a Rapidly Changing Landscape
This post reflects on and excerpts from AI Now's 2020 report on biometrics regulation.
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Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.
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2022 Benefits Scorecard
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
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Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
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Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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City of Boston Interim Guidelines for Using Generative AI
Interim guidelines for the use of generative AI in the City of Boston, MA.