Intended Audience: Local/Municipal Government: Legislative Branch
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Policy Analysis TANF Data Collaborative Pilot: Analyzing Application Denial Rates in Michigan
This brief describes the TANF Data Collaborative (TDC), an innovative approach to increasing data analytics capacity at state Temporary Assistance for Needy Families (TANF) agencies.
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Management Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
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Automation + AI Access Denied: Faulty Automated Background Checks Freeze Out Renters
This reporting explores how algorithms used to screen prospective tenants, including those waiting for public housing, can block renters from housing based on faulty information.
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Automation + AI Algorithmic Accountability for the Public Sector
This report presents evidence on the use of algorithmic accountability policies in different contexts from the perspective of those implementing these tools, and explores the limits of legal and policy mechanisms in ensuring safe and accountable algorithmic systems.
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Strategy City of Boston Interim Guidelines for Using Generative AI
Interim guidelines for the use of generative AI in the City of Boston, MA.
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Data Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
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Management City of Boston’s Ordinance to Ensure Gender Inclusivity on City Forms
Legislation to ensure gender inclusivity on forms in the City of Boston.
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Management Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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Procurement Serving the Citizens—Not the Bureaucracy: A Strategic Vision for City Procurement
Report proposing that cities reimagine procurement as a public service, which can unlock a world of ideas for change and improvement.
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Human-Centered Design Preparing for Human-Centered Redesign
The Beeck Center for Social Impact + Innovation at Georgetown University and the nonprofit design studio Civilla teamed up to co-author a set of guides to prepare for human-centered redesign
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User Research What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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User Research User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.