This exploratory brief outlines the City of Boston’s phased plan to build a digital system for scheduling, managing, and reporting mattress and bulky item recycling pickups.
This article explores how AI and Rules as Code are turning law into automated systems, including how governance focused on transparency, explainability, and risk management can ensure these digital legal frameworks stay reliable and fair.
A research report that defines different local early childhood governance models and explains how communities can choose and design governance structures to support effective early care and education systems.
A Baltimore City press release announcing American Rescue Plan Act (ARPA) investments in digital services and data infrastructure to modernize city operations and improve resident access to government services.
This field guide provides practical guidance for conducting usability testing on ballots to identify design issues and ensure voters can successfully cast their votes as intended.
The SDCI User Research Participant Compensation Policy establishes guidelines for providing honoraria to user research participants, ensuring equitable, ethical, and inclusive engagement in SDCI’s UX research.
Seattle Department of Construction & Inspections (SDCI)
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
This course is designed to help public professionals accelerate the process of finding and implementing urgently-needed evidence-based solutions to public problems.
This article examines how the City of Long Beach, California, collaborated with TOPC to develop a digital tool aimed at enhancing community engagement and expanding urban tree canopy coverage.
A 2023 playback from the city of London’s Office of Technology and Innovation of recent efforts to improve data and technology innovation across the city.
City of London Office of Technology and Innovation (LOTI)
This guidance document outlines how to create and review accessible PDFs to help ensure compliance with WCAG 2.1 AA and other digital accessibility standards.
This brief examines the treatment of PFML for purposes of state and federal taxation, as well as determining income and eligibility in five means-tested programs.
