A practical example showing how to estimate and structure firm-fixed-price costs for agile software development task orders using iteration-based pricing and performance metrics.
Explains that government service forms should be designed to reduce anxiety and build trust—especially for marginalized people—by minimizing requests for highly sensitive personal information or explaining clearly why and how such data will be used, making optional fields and alternatives available, and providing context and reassurance throughout the application process.
A practical guidance document outlining best practices for government procurement of data-driven technologies to improve transparency, accountability, and oversight.
A pre-launch survey brief that documents the financial, emotional, and physical well-being of a local child care workforce before the start of a wage boost pilot.
A plain-language overview explaining how federal law regulates automated calls and text messages to the public, including when consent is required and who is exempt.
A practical, step-by-step guide for government agencies to design, implement, and evaluate community engagement efforts around the use of artificial intelligence.
This blog summarizes an event exploring how the City of Boston and Washington State are designing and implementing Single Sign-On (SSO) systems to simplify access to government services.
This accessibility webpage outlines the City of Arvada’s commitment to making its digital services, programs, and information accessible to people with disabilities.
A practical accessibility framework that provides testable heuristics to help designers and developers evaluate and improve the inclusivity of data visualizations and data-driven interfaces.
An article examining how automation and AI are being used in welfare systems, arguing that digital benefits administration often reproduces longstanding patterns of surveillance, exclusion, and inequality.
A public sector job posting for the City of Portland’s Digital Services Manager role, focused on leading digital transformation and improving resident-facing services through user-centered product management.
This guide is a practical introduction to Digital Service Teams (DSTs) for state and local governments. It is designed to help leaders interested in standing up new government DSTs understand what they are, why they exist, and how they are structured, staffed, funded, and more.
